Client Experience Coordinator

Capitol Heights, MD

Full Time

Business Operations

Mid Level

About dancker

At dancker, we believe in transforming the way people work, learn, and heal. As an integrated interior solutions provider, we collaborate with clients and partners to deliver furniture, architectural products, and technology solutions that enhance performance and support culture.

Position Summary

We are seeking a highly organized and detail-oriented Client Experience Coordinator (Hybrid) to join our Capitol Heights team. This fast-paced, dynamic role provides exceptional customer and sales support within our furniture division. You will manage assigned accounts from order processing through to installation and invoicing, coordinating across teams to ensure an excellent experience for our clients.

Key Responsibilities

Serve as the primary internal coordinator for assigned accounts, partnering closely with Account Managers on pricing, expediting, and overall customer service.
Act as the main point of contact for customer inquiries, support, and resolution of issues, including assistance with internal technology tools.
Set up new customers and vendors via Mydancker, including gathering and submitting credit applications (Form W-4).
Prepare and process accurate quotes, sales orders, and invoices in compliance with customer contracts and company profitability goals.
Manage vendor acknowledgments and lead time coordination to meet delivery deadlines.
Coordinate service delivery and installation through collaboration with internal departments, contractors, and vendors.
Secure and manage certificates of insurance from and for clients.
Ensure the completion of punch list items and confirm customer satisfaction post-installation.
Communicate directly with vendors regarding specifications, delivery timelines, and client requirements.
Follow up on vendor credits and freight claims to ensure complete resolution.
Recommend new processes and efficiencies to continually improve customer experience and internal workflows.
Support additional company initiatives and projects as needed.

Qualifications

Education: High School Diploma or GED required; college degree preferred.
Experience:
- 3–5 years in a similar customer support or project coordination role.
- Experience in the contract furniture industry (Steelcase preferred) is a plus—but we are willing to train the right candidate.
- Familiarity with Hedberg software is helpful, though not required.

Key Skills & Competencies

Excellent communication and interpersonal skills.
Strong organizational skills with the ability to multitask and manage time effectively.
Detail-oriented with a natural aptitude for numbers and data accuracy.
Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); experience with Windows OS and CRM/order management tools is beneficial.
Passion for delivering outstanding customer service and contributing to a collaborative team environment.

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